Frequently Asked Questions
Everything you need to know about our premium home essentials.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 5-7 business days depending on your location within the continental US.
Do you offer a warranty on your home products?
Yes, all Narwal products come with a standard 1-year limited warranty that covers manufacturing defects and hardware malfunctions under normal household use.
What is your return policy?
We offer a 30-day risk-free trial. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund, provided the item is in its original packaging.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for qualified purchases.
How can I contact customer support if I have a technical issue?
Our dedicated support team is available via live chat on our website, or you can email us directly at support@narwal.com for a response within 24 hours.